Shipping Policy

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a further notification when your order has been shipped.

Domestic Shipping Rates and Estimates

Delivery is free for all orders within Europe (excluding the UK). An express delivery package is available at great rates if you want to receive your order even faster.

How can I check the status of my order?

When your order ships, you will receive an email notification from us that will include a tracking number that you can use to check its status. Please allow 48 hours for tracking information to be available.

If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at contact@heritagehub.fr with your name and order number, and we will review it for you.

Refunds, Returns and Exchanges

We accept returns up to 30 days after delivery, if the item is in its original condition, and we will refund the full order amount less the return shipping costs.

In the event that your order arrives in a condition that does not match the description, please email us as soon as possible at contact@heritagehub.fr with your order number and a photo of the item. We will handle these issues on a case-by-case basis, but will do our best to find a satisfactory solution.

If you have any further questions, please do not hesitate to contact us at contact@heritagehub.fr .